1. Introduction
At PetroInvest Argentina ("we," "us," or "our"), we are committed to ensuring your satisfaction with our services. This Refund Policy outlines our procedures for handling refunds for subscriptions, reports, consulting services, and other paid products or services offered through our website https://petro-invest.com/argentina (the "Website").
By purchasing any of our services or products, you agree to the terms of this Refund Policy. Please read this policy carefully to understand our practices regarding refunds and returns.
2. Refund Policy for Subscription Services
2.1 Eligible Subscription Services
Our subscription services may include:
- Premium newsletter subscriptions
- Access to exclusive content or reports
- Membership to premium areas of our Website
- Other recurring subscription-based services
2.2 Refund Conditions for Subscriptions
For subscription services, we offer the following refund options:
- 14-Day Money-Back Guarantee: New subscribers may request a full refund within 14 days of the initial subscription purchase. This applies only to your first subscription payment and not to renewal payments.
- Prorated Refunds: For subscription cancellations after the 14-day period but before the end of the billing cycle, we may offer a prorated refund based on the unused portion of your subscription at our discretion.
- Automatic Renewals: No refunds will be issued for automatic subscription renewals if the cancellation request is made after the renewal date. It is your responsibility to cancel your subscription before the renewal date if you no longer wish to use our services.
2.3 Non-Refundable Circumstances for Subscriptions
Refunds will not be issued under the following circumstances:
- After accessing or downloading a significant portion of the subscription content
- If you have violated our Terms and Conditions
- For subscription periods that have already been fully utilized
- If the refund request is made after the applicable refund period
3. Refund Policy for Digital Products
3.1 Eligible Digital Products
Our digital products may include:
- Industry reports and market analyses
- E-books and guides
- Investment strategy documents
- Datasets and digital resources
3.2 Refund Conditions for Digital Products
For digital products, we offer the following refund options:
- 7-Day Satisfaction Guarantee: We offer a 7-day satisfaction guarantee for most of our digital products. If you're not satisfied with your purchase, you may request a refund within 7 days of the purchase date.
- Quality Issues: If the digital product contains material errors, is incomplete, or does not match its description, you may be eligible for a refund regardless of the time that has passed since purchase, subject to verification of the issue.
3.3 Non-Refundable Circumstances for Digital Products
Refunds will not be issued under the following circumstances:
- After downloading, accessing, or printing the digital product
- If you have violated our Terms and Conditions or copyright policies
- If you claim the digital product doesn't meet your needs or expectations, but it was accurately described
- If the refund request is made after the applicable refund period
4. Refund Policy for Consulting Services
4.1 Eligible Consulting Services
Our consulting services may include:
- Investment advisory services
- Custom market analysis
- One-on-one consultations
- Strategic planning sessions
4.2 Refund Conditions for Consulting Services
For consulting services, we offer the following refund options:
- Cancellation Prior to Service: If you cancel a scheduled consulting service at least 48 hours before the scheduled time, you may receive a full refund.
- Cancellation Within 48 Hours: If you cancel a scheduled consulting service less than 48 hours but more than 24 hours before the scheduled time, you may receive a 50% refund.
- Cancellation Within 24 Hours: If you cancel a scheduled consulting service less than 24 hours before the scheduled time, no refund will be issued.
- Service Quality Issues: If you believe that a consulting service did not meet the agreed-upon scope or quality, you must notify us within 7 days of the service delivery. We will review your request and may offer a partial or full refund at our discretion.
4.3 Non-Refundable Circumstances for Consulting Services
Refunds will not be issued under the following circumstances:
- After the consulting service has been fully delivered and accepted
- If you fail to attend a scheduled consultation without prior notice
- If you have violated our Terms and Conditions
- If the consulting service has been customized specifically for your needs and work has already begun
5. Refund Processing Times
We are committed to processing valid refund requests promptly. The time it takes for you to receive your refund depends on several factors:
- Review Period: All refund requests are subject to review, which typically takes 1-3 business days.
- Payment Method: Once a refund is approved, the time it takes for the refund to appear in your account depends on your payment method:
- Credit Card or Debit Card: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfer: 7-14 business days
- Issuing Bank: Your bank's processing times may affect when the refunded amount appears in your account.
Please note that we can only process refunds to the original payment method used for the purchase.
6. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to [email protected] with the subject line "Refund Request" or use our contact form on the Website.
- Provide Details: Include the following information in your refund request:
- Your full name
- Email address used for the purchase
- Order or subscription number
- Date of purchase
- Product or service purchased
- Reason for requesting a refund
- Any relevant screenshots or supporting documentation
- Review Process: Our team will review your request and respond within 3 business days.
- Decision Notification: You will be notified by email about the decision regarding your refund request.
- Refund Processing: If approved, your refund will be processed according to the timeframes mentioned above.
Incomplete refund requests may delay the processing time. Please ensure you provide all necessary information when submitting your request.
7. Exceptions to the Refund Policy
While we strive to handle all refund requests according to the conditions outlined above, we recognize that special circumstances may arise. The following exceptions may apply:
- Technical Issues: If you experience significant technical issues that prevent you from accessing or using our services, and our team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund even outside the standard refund period.
- Service Discontinuation: If we discontinue a service or significantly change its features during your subscription period, you may be eligible for a prorated refund for the unused portion of your subscription.
- Erroneous Charges: If you have been charged erroneously or multiple times for the same service, we will refund the erroneous charges regardless of the standard refund period.
- Legal Requirements: We will honor refund requests that are required by applicable laws or regulations, regardless of our standard refund policy.
All exception-based refund requests are evaluated on a case-by-case basis, and the decision is at the sole discretion of PetroInvest Argentina.
8. Cancellation Policy
8.1 Subscription Cancellation
You may cancel your subscription at any time through the following methods:
- Through your account settings on our Website (if available)
- By emailing us at [email protected] with your cancellation request
- By contacting our customer support team via the contact form on our Website
When you cancel a subscription:
- You will continue to have access to the subscription service until the end of your current billing period
- Your subscription will not automatically renew after the current billing period
- We do not provide refunds for the unused portion of your current billing period unless otherwise specified in this policy
8.2 Event or Service Cancellation
For scheduled events, webinars, or one-on-one services:
- Cancellation policies are outlined in section 4.2 of this policy
- If we need to cancel or reschedule an event or service, you will be offered the option to reschedule or receive a full refund
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our services after any changes to the Refund Policy constitutes your acceptance of the new terms.
We encourage you to review this policy periodically for any changes. We will notify customers of material changes to this policy via email or through a notice on our Website.
10. Contact Information
If you have any questions about our Refund Policy, please contact us using the information below:
Our customer service team is available to assist you Monday through Friday, 9:00 AM to 6:00 PM (GMT).
